Set up the intercom directory and doorbell notifications

Add staff to the intercom directory and enable doorbell notifications at the readers they use.

Use a Full Access administrator account. Each staff member needs a user record, a Mobile Credential, and the Anavio app set up on their phone. Use Add and manage users, Issue a mobile credential, and Set up and use mobile access if needed.

To unlock a door during a call, staff also need access through the door's schedule, and the reader's Identification Workflow must include Mobile. See Set up groups and assign access and Configure a door reader.

Set up directory entries and notifications

1. Open the main menu and select Directory, then Add Entry.
2. In Add Directory Entry, choose the staff member under Assign User.
3. Select the intended Site, then select Add Entry. Each entry selects one user and one site.
4. Repeat for other staff members who need directory entries.
5. Open Devices → Doors. For the reader at the relevant entrance, open the row menu → Door Settings → Notification.
6. Turn Send Push Notifications on and select Update.

For answering calls and opening doors from the app, see Answer calls and fix intercom problems.

Update the directory when staff change

1. Open Directory and locate the staff member's entry.
2. Choose the change needed:
   • Move the entry to another site: Open its row menu → Change Site. Select the destination Site and select Change Site.
   • Remove a departing staff member: Open the row menu → Delete. Check the person's name, enter Delete in the confirmation field, and select Delete. The confirmation warns that directory deletion is irreversible.
3. For a replacement staff member, add a new entry using the setup steps above. Change Site changes the existing entry's site; it does not select a different user.